As soon as your order ships, you'll receive a shipping confirmation email with your tracking information .
You can track your order with the link and tracking number provided on your confirmation email. If your order has been in transit for over 7 business days, please contact our support team.
Our priority is to generate your label and start producting or picking the order as soon as possible which means we are unable to make changes once an order has been placed. This includes order items and address. However, we may be able to cancel your order and place a new one.
Please contact us within 7 days of receiving your order and we can investigate this for you.
Please email our concierge team with your order number, name, and a clear image of the garment/fault.
Our carrier aims to deliver your parcel within 5 business days however during busier periods this time frame can extend to 7- 10 business days.
The package may have been signed by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, bushes, garages or other places that might protect your package from theft or weather.
Returns & Exchanges
Please contact our support team via the contact form to arrange your return. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Your items should be returned within 30 days from your delivery date. The garments must be unused and with all relevant tags still attached.
Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 30 days for the refund amount to appear in your account.